Terms of Service

These Terms of Service ("Terms") apply when you use lmejewelry.com (the "Site") or buy from LME ("LME Jewelry", "we", "us"). By using the Site or placing an order, you agree to these Terms and to our Privacy Policy, Shipping Policy and Returns & Exchanges Policy.

1. About us

LME (LME Jewelry) is a small studio in Donghai, Jiangsu, China that makes handmade crystal bracelets and ships worldwide.
Email: shenhai1995@gmail.com · WhatsApp: +86 187 7912 3450

2. Our products

• Every piece is handmade from natural stones and gift-boxed.
• Natural variation is not a defect. Natural crystals vary in color, pattern and inclusions, so every bead is a little different. Screens and lighting can also change how colors look. The piece you receive will match its listing in style, bead size and design.
• No health or healing claims. Our jewelry is sold as jewelry. Crystal meanings on the Site come from tradition and are shared for interest only. We make no health, healing, medical or therapeutic claims. Nothing on the Site is medical, financial or professional advice, and no product is meant to diagnose, treat, cure or prevent any condition.
• Sizing and care information is general guidance. If you're unsure about size, contact us before ordering.

3. Prices

• Prices are in US dollars (USD). Any other currency shown is for reference only. PayPal or your bank may apply its own exchange rate or fees.
• If a price or description is clearly wrong, we may correct it. If the error affects your order, we will contact you, and you can either accept the corrected order or cancel it for a full refund.
• Prices and shipping fees do not include import duties or taxes (see section 7).

4. Orders

• After payment, you'll see a confirmation page with your order number, and PayPal will email you a payment receipt.
• We may cancel an order and refund it in full if an item is unavailable, there was a clear price or description error, the order looks fraudulent, or we can't ship to your address.
• To change or cancel an order, contact us as soon as possible. Once an order has shipped, we can't change it.
• Custom pieces are made to order. We confirm the details with you before we start.

5. Payment

• Payment is made through PayPal at checkout, under PayPal's terms. We never see or store card numbers.
• Orders ship only after payment is received in full.

6. Shipping

• Free shipping on orders of $99 USD or more. Orders under $99 pay a flat $8.99. Shipping is calculated automatically at checkout.
• Orders are processed within 1–3 business days after payment. Tracked delivery usually takes 7–15 business days, depending on destination and customs. These times are estimates, not guarantees.
• Please check that your address is complete and correct. We are not responsible for delays or losses caused by an incorrect address.
• Full details are in our Shipping Policy.

7. Import duties and taxes

• Our prices and shipping fees do not include import duties, taxes (such as VAT or GST) or customs brokerage fees.
• Orders ship from China, and your country's customs may charge these when the parcel arrives. The carrier usually collects them before or at delivery.
• These charges are paid by the buyer and are not refunded by us. In some countries, including the United States, duties or fees may now apply to every parcel, whatever its value.
• Refused or unpaid parcels: if you refuse a parcel or don't pay these charges, we will refund your order once the parcel comes back to us. The refund is minus the shipping charges and any fees incurred, such as the outbound and return shipping and any duties or fees charged to us.
• If you're unsure, check your local import rules or contact us before ordering.

8. Returns and exchanges

• 30-day returns and exchanges: within 30 days of delivery, unworn items in their original packaging can be returned or exchanged. Please message us on WhatsApp or by email before sending anything back.
• Return shipping is paid by the customer.
• Quality issues or shipping damage: contact us promptly, ideally within 7 days of delivery, with photos or a video, and we will offer an exchange or a refund.
• Custom pieces can't be returned, except for quality issues.
• Refunds go back to your original payment method through PayPal.
• Full details are in our Returns & Exchanges Policy. Nothing in these Terms limits consumer rights that cannot legally be excluded.

9. The WELCOME15 code and other offers

• Join our email list through the welcome pop-up or the footer sign-up and you'll get WELCOME15: $15 off your first order with an item subtotal of $150 or more.
• One use per customer, on the first order only. We check this against your email and PayPal account.
• Codes have no cash value, can't be used on past orders and, unless we say otherwise, can't be combined with other codes.
• We may change or end offers at any time. We may cancel codes that are misused, for example through several email addresses.
• If an order that used a code is returned, the refund is based on the discounted price actually paid.

10. Our emails

By joining our list, you agree to receive emails about new pieces, crystal care and offers. You can unsubscribe at any time (see our Privacy Policy).

11. Reviews and photos you send us

• When you post a review, rating or photo ("Your Content"), you confirm that it is honest, based on your own experience, yours to share, and that it doesn't infringe anyone else's rights.
• You give LME a worldwide, non-exclusive, royalty-free licence to use, display, reproduce, translate, crop or resize and share Your Content on the Site, in our emails and on our social media, in connection with our products. You still own Your Content.
• We review every submission before it appears. We may decline or remove content that is false, abusive, off-topic or unlawful, that includes other people's personal details, or that makes health, healing or medical claims. Reviews are customers' own opinions.
• You can ask us to remove your review at any time.

12. Intellectual property

• All content on the Site belongs to LME or is used with permission. This includes photos, videos, product designs, text, graphics and the LME name and logo.
• You may view the Site and share links to it for personal, non-commercial use.
• You may not copy or reuse our photos, designs or text for commercial purposes without our written permission (for example, to sell other products or to pass them off as your own).
• Search engines and AI crawlers may access, index and summarise our public pages as allowed in our robots.txt. This does not permit commercial copying of our photos or designs. Cart, checkout, admin and API pages are excluded.

13. Acceptable use

Do not misuse the Site. For example, do not place fraudulent orders, give false information, interfere with the Site's security or operation, flood forms or checkout with automated tools, or use the Site for anything unlawful.

14. Third-party services

The Site uses outside services such as PayPal, shipping carriers and WhatsApp. They have their own terms and policies, and we are not responsible for how they operate.

15. Disclaimer

The Site is provided "as is" and "as available". We work to keep it accurate and running, but we can't promise that it will always be error-free or uninterrupted.

16. Limitation of liability

To the extent the law allows, LME is not liable for indirect or consequential losses (such as lost profits or data). Our total liability for any claim about an order is limited to the amount you paid for that order. Nothing in these Terms limits liability that can't be limited by law, including your mandatory consumer rights.

17. Events outside our control

We are not responsible for delays or failures caused by events outside our reasonable control. Examples include natural disasters, severe weather, epidemics, government action, customs holds, carrier delays and outages.

18. Governing law and disputes

• If something goes wrong, please contact us first. Most problems can be solved quickly, and we aim to resolve yours within 30 days.
• These Terms are governed by the laws of the People's Republic of China.
• Any dispute that can't be settled informally will be handled by the competent courts of the People's Republic of China.
• If you are a consumer, you keep any protections given to you by the mandatory laws of the country where you live.
• If you paid with PayPal, you may also use PayPal's dispute process under PayPal's terms.

19. Language versions

These Terms are available in several languages. If the versions differ, the English version prevails.

20. Changes

We may update these Terms. The version on this page, with its effective date, applies to orders placed after that date.

21. General

If any part of these Terms is found unenforceable, the rest still applies. These Terms and the policies linked above are the whole agreement between you and LME about using the Site and buying from it.

22. Contact

LME (LME Jewelry), Donghai, Jiangsu, China
Email: shenhai1995@gmail.com · WhatsApp: +86 187 7912 3450