Shipping & Returns

Every stone we send is chosen with care. Below is how fulfillment, natural variation, and returns work at LME Jewelry — clear, calm, and without surprises.

Shipping

We ship cross-border with tracked logistics. After payment confirmation, please allow roughly 7–15 business days for delivery (timing varies by destination and customs). You will receive tracking once the parcel leaves our studio. Large geodes and heavy raw specimens may need extra packing time; we will note that on the product page when relevant.

Natural variation

Crystals are living geology. Color, banding, inclusions, translucency, and silhouette differ from piece to piece — that uniqueness is part of their character. Product photos are representative of the stone type and grade we offer; one-of-a-kind listings show the exact specimen you will receive. Slight differences from screen color or sample images are expected and are not defects.

Quality issues (damaged, missing, incorrect)

If your order arrives damaged in transit, incomplete, wrong, or with a confirmed material/quality problem, contact us within 7 days of delivery. Please include clear photos or a short video of the item and packaging. After we review, we will arrange a fair solution — repair guidance, replacement when available, or refund as appropriate.

Change of mind / non-quality returns

Returns for preference or change of mind are not automatic. You must request written approval from us first. If approved: a 20% restocking and handling fee applies, the buyer pays return shipping, and the item must be unused, unworn, and in its original packaging. Without prior written approval, we cannot accept the return.

Custom & personalized pieces

Made-to-order, size-adjusted, consecration-completed, engraved, or otherwise personalized pieces are not eligible for return or exchange, except where transit damage or a clear fulfillment error is verified under the quality policy above.

Geodes & large raw specimens — final sale

Amethyst caves, cathedral geodes, and large raw specimens are final sale for change-of-mind or preference returns — packing, freight, and one-of-a-kind character make non-quality returns impractical. Transit damage and verified quality issues are still covered: contact us within 7 days with photos or video, and we will resolve after review.

Bracelets, necklaces & wearables

Wearables follow the same rules: quality issues within 7 days with photo/video evidence; change-of-mind only with written approval, 20% restocking/handling fee, buyer-paid return shipping, and unused original packaging. Hygiene and fit preferences alone do not waive these terms.

How to reach us

Use the Contact page or WhatsApp with your order number and evidence. We reply in the order received and aim to keep the process quiet and respectful — as the stone deserves.

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